Frequently Asked Questions

01. About EQQO Mortise Locks

What are EQQO mortise locks?
EQQO mortise locks are premium locking systems designed for both residential and commercial doors. They are known for their robust construction, security features, and smooth operation.
What types of mortise locks does EQQO offer?
EQQO offers a wide selection of mortise locks, including single-cylinder, double-cylinder, and interconnected locks. Each type serves different security and convenience needs.
Are EQQO mortise locks suitable for all door types?
Yes, EQQO mortise locks are designed to fit most standard door types, including wood, metal, and composite doors.

02. Finishes and Design

What finishes are available for EQQO mortise locks?
Our mortise locks come in a variety of finishes, such as polished brass, satin nickel, oil-rubbed bronze, and stainless steel, allowing you to choose the one that complements your door's aesthetics.
Can I customize the finish or design of EQQO mortise locks?
Currently, our mortise locks come in predefined finishes. However, we are continuously expanding our product range, so stay tuned for updates on custom finishes and designs.
Are EQQO mortise locks available in both modern and traditional styles?
Yes, we offer a diverse range of mortise lock designs, catering to both modern and traditional tastes, ensuring that you can find the perfect match for your door.

03. Installation and Maintenance

Can I install EQQO Mortise Locks myself, or do I need a professional locksmith?
While DIY installation is possible for those with experience and knowledge in locksmithing, it's highly recommended to hire a professional locksmith to ensure proper installation and functionality of EQQO Mortise Locks.
How often should I maintain my EQQO Mortise Locks?
Regular maintenance is essential to keep your EQQO Mortise Locks in top working condition. We recommend lubricating the lock components every six months and conducting a thorough check for any loose screws or worn parts.
What should I do if my EQQO Mortise Lock gets jammed?
If your EQQO Mortise Lock gets jammed or experiences any operational issues, refrain from forcing it open. Instead, contact EQQO's customer support or consult a professional locksmith to diagnose and resolve the problem.

04.Keying and Accessibility

Can I rekey my EQQO Mortise Locks if I want to use a different key?
Yes, EQQO Mortise Locks can be rekeyed by a professional locksmith to work with a new set of keys. This is a convenient option if you want to change your locks due to security concerns or when transitioning to a new property.
Are EQQO Mortise Locks compatible with master key systems?
EQQO offers certain models that are compatible with master key systems. This feature allows you to have multiple levels of access, where one master key can open all locks, while individual keys can only access specific locks.
Can I get EQQO Mortise Locks with ADA-compliant features?
Yes, EQQO Mortise Locks are available with ADA-compliant features, making them suitable for buildings that require accessibility accommodations. These features may include easy-to-use handles and lower operating forces.